Returns Policy

1.   Returns

1.1 Returns policy: We have great pride in the products we offer and only offer products of the highest quality. However if you are not entirely satisfied with your purchase, please inform us 5 days from receipt of good by email to: info@designknb.com and we will then arrange the return with you. The product must be returned within 14 days.
Our policy is valid for 14 days. If you wish to return an item 14 days after your purchase, we can't offer a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

In order for us to accept your return, we require a receipt or proof of purchase sent to:  info@designknb.com

Please note, you will be responsible for paying your own shipping costs for returns. Shipping costs are non-refundable. We also advise that you track any returned items, as we cannot be held responsible for good lost in transit.

Please note this is not valid for any made to order products, such as some of the tables, the seating, and the Frisk and Take me Home collection as they are made to order and therefore cannot be returned.  As these product are custom made for the customer, we can only accept cancellations 24 hours after the order is placed.

1.2 Refunds on damaged goods
Design KNB shall repair, replace or refund any product or part of such Goods that prove to be defective. Goods delivered not as described may be refunded or replaced.  Returns must be made in the original packaging and items should not be used or have been assembled. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If your refund is approved, then your refund will be processed, and credit will be automatically applied to your credit card or original method of payment, as quickly as possible.

If you have received your seating with any damages, please send us on evidence of the damages via email: info@designknb.com and we will get back to you with a solution either a refund or repair as quickly as possible.